Contact Us
We hear from a lot of readers comparing new online casinos before they sign up, and we're glad to help wherever we can. Whether you've spotted something on the site that looks off, want to know more about how we arrived at a rating, or have a question about a specific offer, this is the place to reach us.
What we can help with
Online Casinos covers new and established online casinos serving US players, and our inbox reflects that. Most messages fall into a few categories:
- Questions about how a bonus works or why a particular casino is ranked where it is
- Corrections — if a fact, offer term or licensing detail on the site is out of date, tell us and we'll look into it
- Feedback on a casino you've used, positive or negative
- General questions about how online casinos operate, get licensed, or handle payments in the US
We're a review and comparison site, not a casino ourselves. We don't hold player funds, process withdrawals or manage accounts, so if your query is about a deposit, a bonus that hasn't credited, or an account issue, that has to go to the casino's own support team directly — we don't have access to player accounts and can't intervene on your behalf.
Before you write in about a specific casino
A number of the questions we get can be answered faster by checking a few things first:
- Read the full bonus terms on the casino's own site — wagering requirements, expiry dates and maximum withdrawal caps vary by operator and are usually the source of confusion
- Check that the casino is licensed to operate in your state and that you meet the minimum gambling age, which is typically 21 in most states offering regulated online gambling
- Confirm you're physically located within a state where online casino play is legal — most regulated platforms use geolocation checks to enforce this
- If it's a payment query, check the processing times listed on the casino's banking page, since ACH transfers, cards, and digital wallets don't all clear at the same speed
If you've done that and still have a question, or you think we've got something wrong, we want to hear from it.
If you're worried about your gambling
If you're reaching out because gambling has started to feel like a problem — for you or someone you know — that's not something we're equipped to handle through this contact route, but it's important enough that we don't want it to go unanswered. Our Responsible Gambling page has practical guidance on setting deposit and time limits, self-exclusion programmes, and where to find state and national support services. Please use those resources, and consider speaking to a licensed casino's own responsible gambling team, who can apply account-level limits directly.
What happens after you get in touch
We read every message that comes in. Simple factual corrections tend to get resolved quickest, since we can verify and update the relevant page. Broader feedback on our ratings or methodology takes a bit longer, since it may mean revisiting how we scored an operator across licensing, bonus terms, payment speed and support quality. We don't guarantee a response time, and we're not able to give personalised gambling advice or act as a mediator in a dispute between you and a casino — those need to go through the operator's own complaints process or the relevant state gaming regulator.
A note on independence
Online Casinos may earn a commission when readers sign up with a casino through a link on this site. That relationship never decides how a casino is rated, and it has no bearing on how we respond to a query — commercial partners get the same scrutiny as anyone else, whether the message is a compliment or a complaint. You can read more about who we are and how we approach reviews on our About Us page, and our Terms and Conditions set out the rest of the ground rules for using the site.
Getting the most useful response
If you're flagging an error, it helps to include the exact page and the detail you think is wrong — an offer amount, a licensing claim, a payment method, anything specific. Vague feedback is harder to act on than a precise correction. If you're asking a general question about how online casinos work in the US, mention your state where relevant, since eligibility and available operators can differ from one jurisdiction to another.